Fox Fire & Security

7 Mowbray House
Gallowfields Trading Estate
Richmond, North Yorkshire
DL10 4FB
United Kingdom

Email: info@foxfireandsecurity.co.uk
Phone: 01748 352480

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We are committed to protecting your personal information and respecting your privacy. This policy sets out how we handle personal data collected through our website or direct communication with us.

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1. The data we collect

We may collect the following personal data when you use our website or contact us:

• Name and contact information (email address, phone number, postal address)

• Details relating to your enquiry (e.g. security requirements at your property)

• Technical data such as IP address, browser type and device information

• Records of communication (emails or phone calls you send to us)

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We do not intentionally collect sensitive personal data via the website.

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2. How we collect your data

We collect data:

• Directly from you when you complete forms or contact us

• Automatically when you browse the website, through essential cookies and basic analytics tools (if used)

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3. How we use your data

We process personal data in order to:

• Respond to your enquiries and provide quotations

• Manage bookings, installations and ongoing services

• Maintain the security and performance of our website

• Improve our customer service and business operations

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We only process personal data where we have a lawful basis under UK data protection law, including consent, contract and legitimate interest.

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4. Sharing your data

We do not sell or share your personal data with unrelated third parties.

We may share information only with trusted service providers who support our business operations, such as email or website hosting companies. These providers are required to keep your information secure and confidential.

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5. Data storage and security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

Data is stored within the UK or in secure locations permitted under UK data protection regulations.

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6. Data retention

We keep personal data only for as long as necessary to handle your enquiry, fulfil a service, or comply with legal obligations (e.g. warranty, insurance, accounting).

Once it is no longer required, it will be securely deleted or anonymised.

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7. Your rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data when it is no longer required

• Withdraw consent (where applicable)

• Object to or restrict certain types of processing

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To exercise your rights, please contact us using the details above.

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If you are unhappy with how your data has been handled, you also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

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8. Cookies

If our website uses cookies beyond those strictly necessary for core functionality, you will be given the option to accept or manage them. Further details will be provided in our Cookie Policy.

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9. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.